About our World-wide Mail Order Service (since 1958) & delivery times.
Have you looked in our price list? Over 600 items listed.
Nylet ~ 85 years. Over 100 years of experience.

Welcome to the Nylet web site. We hope you will find our mail order service useful, we have been packing products for despatch by post and courier to world-wide destinations since 1958.

Making your order; if you intend to pay using PayPal or credit/debit card, or electronic bank transfer, then please phone or email us with your list. If paying via cheque, postal order or cash then make your order out on our (printable) order form and enclose it with your remittance; you can use your own paper (typed/printed or written) if you wish but please read the order form/requirements/terms.
The preferred way of placing your order is via PHONE or EMAIL; this is quicker for us to process for you and we work out the most economic rate of postage or carriage for you. Card details should be phoned to us as paper or email is not secure. We are here 70% of the day but might be at our work bench or taking another phone call and unable to answer yours; if so then simply leave a voice message and we will return your call when we are free. Any holiday closure dates are to be found on our "contact" page.
Your contact details. Ensure that you give us your FULL address with post town, and postcode, and phone number. If you live abroad then also your zip code and country. Please ensure your address is correct and is recognised by the postal authorities (also carrier/courier). In all cases we also require a contact name & phone number.

ORDERING GOODS TO BE DELIVERED BEFORE CHRISTMAS? YOUR VERY LATEST DATE (IN UK) TO ORDER STANDARD SAILS IS THE 9th OF NOVEMBER. Special order sails and Heritage sails etc. need to be ordered several weeks before that date. This date and delivery before Christmas cannot be guaranteed but we will do our best.
ESTIMATED DESPATCH TIMES (not including transit times) as at 25/10/17. Our workload/despatch times will vary week on week as work load fluctuates. Any recent or current holiday closure dates may impact upon estimated delivery times.
Stock fittings, accessories, tubing etc, allow 1 to 3 working days to process from receipt of paid up order.
IOM Yacht kits, allow approx 7 weeks.
IOM SAILS & SAIL RIG KITS - 21 to 28 days (estimated).
Other sails from our range of standard designs (manufactured in synthetic material) approx 4-5 weeks making time (from receipt of order). Note: special sails (to your dimensions/plan) can take longer to make since they are cut individually and are not put into a cutting run.
We rarely have stock of any sails, everything is made to order with the trim colour you specify; however occassionally we may have the odd suit, and if so it will be noted in the price list (section 4, 'stock sails').
COTTON SAILS are very much a specialist craft and our workload can vary considerably month on month; you should be prepared to join the queue. Again this year we are seeing a heavy demand for our cotton sails and Heritage Dacron sails so please plan ahead.

We will advise you via email, text or phone, with full details of route etc, just as soon as your order has been despatched (where total paid exceeds 25).

SENDING PARCELS/PACKETS TO US. Send all letters, packets etc via Royal Mail (UK) or your mail provider (outside UK) addressed to our PO Box address. However, if sending larger parcels via ParcelForce or carrier/courier do not use this address.
Thanks to everyone who gave us such favourable feedback on our products (see the various pages for customers comments).
We wish you enjoyable and successful sailing.
Frank Parsons.

More/other info.
All stock orders are processed promptly. Goods are securely packed to ensure safe arrival to their destination. Postage/carriage rates (inside the UK) start at a little over two pounds for booklets. All items are despatched by the most economic route at home (UK). Items such as yacht kits, folding stands and mast tubing one metre and longer are despatched via carrier in UK and via air freight to overseas destinations. Items sent abroad such as fittings and sails are routed via air mail post as this is the most economic route.
Stock items such as fittings and tubing turnaround can be next day despatch but products such as sails/sail rigs/IOM yacht kits have to be manufactured and we will advise you of the estimated delivery time which can vary with work load/seasonal peaks.

RETURNS. Are only accepted if advised and agreed within 3 days of receipt and which must be returned to us within 21 days from date of delivery note/invoice. Applies to items not required/ordered in error; does not apply to special order items such as sails or yacht kits. We make a handling/restocking charge of 5, or 8% (whichever is the greater) to cover our costs and which amount is deducted from refund. Refunds are made by the method used to make your payment (excludes electronic bank transfer). Postage/carriage costs are not refundable.
We cannot be held liable for goods not delivered/lost/returned to us due to submission of incorrect address.

The process by which every order is logged into our system, a business proceedure followed by our firm for almost 200 years.
Every mail order, large or small, is entered in one of our two Day Books, sail orders are written up and numbered in the 6 thousands while all other orders (fittings, rig bags etc) into our general Day Book, currently in the 2 thousands (the numbering sequence reverted to "1" several years ago). Orders are also entered in brief in a computer file and with any payment noted. Payments are entered into the computerised "Ledger" file. When the order is despatched, it is noted in a different computer file and the order in the day book is ruled through with the despatch date and route. This cross-referencing rules out errors and helps track orders and especially sail orders which are manufactured at some point after receipt. Day Books were probably first used in 1834 when my great great grandfather started out in business in Derby, and after 1842 in Brighton; they have served us well over the course of over 180 years. A Day Book dated 1873 was regretably lost a few decades ago. At the start of the working day the date was entered clearly in black ink, orders were then entered in pencil, and when complete the order was ruled through, there are some things in life that don't change over centuries!

Some of many customer comments:
The goods arrived this morning at 0930; from Bournemouth to the remotest part of Wales in 17 hours from time of order is remarkable service, many thanks. Gwynedd.
Thanks for your prompt service, both parcels arrived this morning at 07.45am. All parts are OK and well packed, reminding me of how much fun it is at Christmas!
Placing an order on Monday and getting the goods on Tuesday is what I call incredible service!! Don, Shrewsbury.
Parcel arrived this morning, really superb service, thanks a lot. Peter. Malta.
All three parcels now received. Many thanks for your usual prompt & friendly personal service. Bob. Bromsgrove.
I would like to take this opportunity to thank you for a very speedy and efficient service - the packaging is superb. Rod. York.
My fittings arrived beautifully packed safe and sound this morning. Many thanks for your fast and efficient service; I hope to do business with you in the future. Eric. Worcestershire.
Hi Frank, great news, great service, must admit I did go to another firm and emailed them twice and phoned three times with no reply, only emailed you once and made an order, very well done. Norfolk.
Thank you for such excellent service again, quality goods sent at lightning speed. A credit to how things should be done. Tony. Buckinghamshire.
Everything arrived, as ordered, at 10.30 this morning. Great service, thank you very much. Phil.
You've done it again! I'm absolutley astounded, the sails/rig kit is beautifully packed and presented. Its no wonder you have been in business all these years! Malcolm, Norwich.
Thank you for your service, very nice in this day and age to get such personal attention, much appreciated. Paul, Norfolk.
The stuff arrived on Friday immaculately packed - such a joy to see good quality products! Philip, Wales.
Safely received! Thanks for the great service. Scott, Sussex.
Many thanks for the most efficient service. Barry, Ireland.
The sails for my 'Starlet' yacht arrived today and I would like to say thank you. It was exactly the delivery time you quoted to the day, a more reliable service could not be imagined. I am very pleased with the sails and am eager to finish the yacht and get them working. Once again, thank you very much. Brian, Kent.

Nylet - 85 years of sailmaking ~ Quality First.
J.Parsons & Son ~ F.Parsons ~ Nylet. 1842 - 2017 ~ The family firm, 5 generations ~ 175 years of manufacturing ~ 175 years of service.